Support Center

Clarification/Apology for Account Email Confusion

Last Updated: Jul 18, 2012 03:50PM PDT
We apologize for any confusion or frustration we may have caused with the SocialMoms Reward email we sent on 7/18.
 
It is decidedly NOT our intention to disable your account or any account that is owned by a real person. Our intention was to disable accounts created by "bots" and scripts -- not those of our most valued members. 
 
We were afraid that we may accidentally deactivate some real accounts as we went go through a process of reviewing a handful of suspicious accounts. The intention of the email was to let you know that some accounts were subject to being deactivated, and provide instructions on how to get accounts reinstated by contacting support.
 
We can't emphasize enough that you are a valued member of the SocialMoms community, and we thank you for being an active participant. By no means do we want to exclude ANYONE from being a part of SocialMoms. We chose our words poorly and couldn't be more regretful for making anyone feel like they were not welcome. Nothing could be farther from the truth.
 
There will be NO ACTION TAKEN until we can figure out a less confusing way to identify a few bad apples. To put it in perspective, we've preliminarily identified a total of roughly 200 suspicious accounts out of 18,000+.
 
We were trying to prepare you for an unlikely scenario in which your account may have possibly been shut down, so you would know how to reinstate it. We regret the way this was communicated to you earlier and we sincerely apologize. Your points balance has not changed; you will not lose points. If you have further concerns or feedback, please email support@socialmoms.com.
 
Again, our sincerest apologies for any confusion or frustration this has caused.
 
The SocialMoms Team 

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