Support Center

My SocialMoms Rewards Program Account Merge FAQ

Last Updated: Dec 19, 2011 04:44PM PST
Question: I did not receive an email prompting me to merge my rewards accounts. However, I know have more than one rewards account. How do I merge these accounts?

Answer: Please look for an email from The SocialMoms Team from either December 6th or December 12th.  Follow the instructions within this email to begin the merge process.  If you have more than one rewards accounts but did not receive an email, please email us at support@socialmoms.com with the email addresses and confirm which you’d like to keep. Note that you will not get a merge code sent if your rewards account and SocialMoms.com e-mail address are the same. We are in the process of merging your extra accounts into the account you have registered with SocialMoms.com.

Question: I have followed the instructions with the merge codes but still do not see my points all on one account. What else do I need to do?

Answer: Once you have pasted the merge codes into your profile, we here at SocialMoms then need to merge the accounts on the backend. You should see all your points on one account by the end of the year.

Question: I have two (or more) rewards accounts. I have tried using the code I received in the email regarding merging the accounts but I did not receive a code for my second (or third, etc.) account. Please help me merge these accounts.

Answer: You will only receive a merge code to the email address(es) that do(es) not have a SocialMoms.com account , but does have a Rewards program account. You need to merge the email addresses that are not associated with SocialMoms.com to your SocialMoms.com email address. Follow the instructions in the email with the merge code to merge your Rewards Program accounts.

This email was sent twice; once on December 6th and again on December 12th. It came from The SocialMoms Team and was sent only to e-mail addresses that do not match the email address of registered SocialMoms.com users.  Please check your inbox and spam if you think you might have missed it. If you cannot find the email, please contact us at support@socialmoms.com.

Question: I am receiving emails to two, or more email addresses. However, only one of these is registered with SocialMoms.com.  How do I delete the additional email address(es)?

Answer: Click unsubscribe at the bottom of the email going to the email address you’d like to remove from our mailing list.

Question: When I try to log into SocialMoms.com, it says it doesn't recognize my email, but it is the one you send emails to and the one to which I received the instructions on merging my account.
 
Answer: Most likely that email address is linked to our My SocialMoms.com Rewards program and subscribed to our email list. However, there is no account on SocialMoms.com for that email address.  Please go to www.socialmoms.com and create an account for this email address. Do not create another Rewards account because if you received an email asking you to merge accounts, that email address is already associated with our Rewards program. We just need you to have a SocialMoms.com account associated with that same email address, as well.
 
Question: I am not able to log in via Facebook from SocialMoms.com.
 
Answer: Please try refreshing the page, clearing your cookies and possibly using another browser. You can also try logging in with your SocialMoms.com username and password.

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